Placing Orders

At 4WD Supply we try to make it as easy as possible for you to find the product you need and place an order. We offer two ways to place orders, through our website or by phone.

Our goal is for you to be able to have a worry and hassle free shopping experience 24/7 on our website and during regular business hours over the phone with our 4WD experts.

You can order online through our website 24/7 to save time and money with ease. 

Simply follow our simple checkout process and order the best reviewed, field tested and endorsed 4WD and off road parts for your rig.

The best way to order on our site is to enter your vehicle information into the year, make, model selector at the top of every page. 

From there you can filter through categories and find the product you need with confidence knowing that it will fit your vehicle. 

You can also just browse through the categories and find what you need, but be sure to double check the fitment requirements in the product details.

Absolutely. Let us help you find the perfect parts for your rig so you can purchase with confidence. 

All you have to do is give us a call and provide your vehicle info along with what you are looking for and just let our experts get to work for you.

You can speak with one of our 4WD experts during these times:

Monday - Saturday: 9am - 9pm ET

Sunday: 10am - 7pm ET

You cannot place an order with us through Live Chat and we will never ask for your credit card info through Live Chat or email.

However, you can absolutely start an order through Live Chat or email and from there our experts will get the order setup and give you a call to complete it. 

We strive to make sure that it is easy for you to find the exact part you need and that it will fit your vehicle. 

The best way to do this is to input your vehicle information into the vehicle selector located at the top of every page. 

This will pull up only parts that fit your vehicle and you will be able to easily filter through categories from there to find exactly what you need.

Every product has fitment requirements detailed in the product page as well so as long as you double check to make sure your vehicle meets the requirements before you purchase you will be good to go. 

You can also reach out to us through live chat so we can walk you through it and confirm the part for you right then and there or give us a call to double check before you purchase.

Affirm

Apply Pay

Credit Cards

Debit Cards

Gift Cards

Google Pay

Paypal

Paypal Credit

American Express

Discover

Mastercard

Paypal Cash/Credit Card

Visa

Once you place your order, your card will be charged the same day.

Order Process

Once you place your order on our website or over the phone this is the process that will follow.

Your card will be charged the same day.

Your order will be processed within 24-48 hours from purchase. 

Your order will be shipped out within 1-3 days from purchase.

Order within US typically are delivered within 1-2 days once they are shipped out. You will receive an email with tracking once your items ship.

Orders in Canada typically take 1-3 days to be delivered once they have shipped.

Once your items are received, we will send out a review request a week or two after so you can submit a review with images and have a chance to be featured on our website and win a $100 Gift Card!

We make it simple and quick to check your order status right here on our website. Just head over to the Order Status page, fill in your email and order number and you will get a detailed view of your order status.

You can also give our customer support team a call to check your order status. Just have your order number ready to speed up the process.

Although rarely, this does happen as we are all human. If your package and items arrive damaged, give us a call right away and we will get it taken care of. 

Shipping

Yes, we ship all over the world and offer Free, Fast shipping within the US and Canada. Shipping costs will apply to overseas orders, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are.

Orders within the continental US and Canada typically take 3-5 business days to arrive once you have placed your order.

Overseas deliveries can take anywhere from 10-16 business days.

Delivery details will be provided in your confirmation email.

We use UPS and Fedex and all orders are shipped with tracking and insurance. 

We offer Free, Fast shipping within the US and Canada.

For expedited shipping, additional charges will apply and you can decide at checkout.

When an item is larger than shipment limits for standard carriers, we use a trusted freight carrier to deliver your order. 

We always work to provide free freight shipping, but some locations require a fee. 

No Cost Freight

We push for free shipping on freight shipments.

Appointment

The freight service or driver will reach out to make an appointment for delivery.

Damaged Items

Inspect Items Before You Sign

If packaging is clearly damaged, inspect your items prior to accepting delivery. 

If the items are damaged, DO NOT accept delivery or sign for it and call us immediately.

NOTE: Freight items and shipments are not eligible for return. 

View our Shipping Policy for all details.

Products & Returns

Our number one goal at 4WD Supply is to ensure our customers are happy with their purchases. 

We review, field test and endorse every product available for purchase on our site. 

We are here to inspire, educate and help you make the best purchase possible for your vehicle. 

If you don't see a product you need, just let us know and we will work to vet it and get it on the site for you.

Most of the products we offer come with a manufacturer warranty. Should the need arise, we are happy to act as your agent to make it happen. 

For more information on our warranty policy, check out our Returns Page.

At 4WD Supply, we do everything we can to make sure your purchase is perfect for you and your vehicle.

However, things happen and we understand. We offer a 30 day money back guarantee.

See our Returns Policy for more details.

It depends on the manufacturer and the product. All options are outlined on the product page, so look out for customization options there.

NOTE: Personalized items often take additional manufacturing time and are not eligible for returns.

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